Cancellations received on or before Wednesday 26 June are subject to a fee of $169 AUS (no GST) per delegate, which will be deducted from any due refund or invoice, whichever is appropriate.
Cancellations received from Thursday 27 June 2019 are subject to the full fee that is payable for the conference. All cancellations must be made in writing to [email protected].
It is the booker’s responsibility to ensure that we have received the cancellation. Places are transferable at no extra charge. Substitutions on the day of the conference are made at the organiser’s discretion. Pre‐payments will not be refunded and invoiced sums will be payable in full. Haymarket Events will not offer refunds to delegates due to a terrorist alert or incident, the curtailment of public transport, adverse weather, industrial action or for any other circumstance beyond the organiser’s control unless the conference is cancelled. In this instance, Haymarket Events will retain up to 50% of the conference fee to cover marketing, administration and delegate registration costs.
2. Booking Confirmation
A confirmation email will be sent with an invoice attached. The dispatch by us of an email confirmation constitutes a legally binding contract. If you have not received your confirmation email immediately after submission of your booking, please contact the Customer Services Team on +44 (0) 20 8267 4011. Haymarket Events are unable to accept responsibility for the non‐arrival of information. Haymarket Events reserves the right to decline any booking.
Membership numbers will be checked and verified by CIPS. Delegates with expired or suspended memberships will be contacted by CIPS to renew membership. Please note that delegates who do not renew their membership within 10 days of being contacted by CIPS will be charged the equivalent non‐ member rate. Please note that we must receive full payment prior to the event start date.
4. Visa’s and Travel Arrangements
Haymarket are not responsible for the acquirement of delegate VISAS. Should any delegate require a letter of invitation to support VISA application to attend the event please contact [email protected]. Haymarket will issue this only after receiving full payment of the delegate fees.
Invoice – payable within 28 days from the date on the invoice or prior to the event, whichever is soonest. If applicable please supply your purchase order number at the time of booking. We are unable to accept payments by invoice from Monday 1 July 2019. Any delegates registering after Monday 1 July 2019 must register and pay with a valid credit card.
Credit/debit card – your invoice will show a zero balance outstanding and you will receive a Stripe receipt.
Please note that discounts and offers advertised on any Haymarket event website may be time sensitive or subject to availability.
6. Speaker confirmation, content and changes
In the event that speakers are prevented from attending the event we endeavour to find suitable replacement speakers of the same calibre. Haymarket Events reserves the right to vary the content, timings, location and/or speakers of events and as such accept no liability for variations. Please visit the event website for regular updates on the speaker line‐up. Presentations will be automatically sent to all event attendees, one week following the conference (subject to full payment of delegate fees). Please note that all presentations are subject to speaker disclosure.
7. Dietary and other requirements
A vegetarian lunch option is provided as standard. If you have any other dietary requirements, please contact the Conferences team on +44 (0)20 8267 4011 or [email protected]. If you do have a dietary requirement please make sure that you have let us know before the event otherwise we cannot guarantee that catering can be provided for you on the day.
We make every effort to ensure our events are accessible for all delegates. For any specific access requirements, please contact the Conferences team (as above).
8. On the day
Photographs, video and audio footage may be arranged at the event. This may include speakers and the delegation, and may later be used in editorial features and/or in marketing and promotional material. Whilst in attendance at any Haymarket event, if your behaviour is deemed disruptive, offensive, dangerous, illegal, or if you are found to be distributing unauthorised material we reserve the right to eject you without any prior notice or refund. Audio and visual recordings or the distribution of commercial materials are not permitted without our prior consent. We can accept no liability for damage to or loss of personal belongings at the event venue.