Over an 18-month period, Property NSW conducted a comprehensive procurement process for the Whole of Government Facilities Management Services, covering a $1.7bn spend for cleaning and $540m for maintenance, across some 4,200 government sites. The process aimed to secure greater value for taxpayers and better, more equitable service levels for client agencies, guaranteeing job protections for permanently employed cleaners and increasing available opportunities for social enterprises.
The organisation implemented a best-practice, outcome-based contract model using collaborative workshops, and a standard expression-of-interest process to shortlist the most capable suppliers and exclude those with unethical supply chains or poor-quality systems. It included presentations from social enterprises to reiterate the importance placed on social objectives. The results are $75m savings in cleaning contracts and $60m in facilities maintenance, 6,000 safe jobs for cleaners, delivery efficiency up by 15% and an impressive jump in social procurement, which has risen from $40m to $160m.