Jaana Quaintance-James is the head of Sustainability & Ethical Sourcing at the ICONIC. In the business since December 2017 she is responsible for delivering the whole of the business sustainability strategy. In her role she draws on 13 years’ experience in multi-category retail developing and implementing change programs that deliver sustainability and ethical sourcing objectives. With a strong expertise in internal and external stakeholder engagement, Jaana has deep knowledge of both the issues on the ground and how to drive and form long lasting change. Jaana has a Master of Arts in Organisations and Social Change from the City University of London specialising in Corporate Social Responsibility and a Bachelor of Arts in International Relations & Social Policy from Victoria University of Wellington, New Zealand.